My father fell and broke his neck.

As part of his recovery, he needed a railing installed to help him with the stairs.

So I reached out to several contractors for help. 

Now, you’d think a broken neck would get some sympathy. 


Most of them didn’t care. 

They offered a one-size-fits-all solution without understanding our unique needs. 

It wasn’t about helping someone recover from a terrible injury.

To them, this was just a job. 

It felt hopeless. 

And infuriating.

If you’ve ever dealt with a family issue like this, you know how stressful it can be…

But then we found Robert: a handyman who cared.

— He asked thoughtful questions.

— He understood our specific problem. 

— He provided a detailed quote and set clear expectations. 

That’s how you do it—with patience, understanding, and empathy.

My father will recover. It will take time and effort. 

But he’ll get there.

And there’s a lesson there for you: 

Ask questions

Seek to understand

Listen more than you talk

Remember: people don’t care how much you know,

until they know how much you care.

Robert didn’t just win our business. 

He won our trust.

Be like Robert. 

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